Privacy Policy

A casino website typically needs several types of information to provide account and gaming services safely. Ilucki Casino may collect and use the following categories for the purposes described below:

• Account and contact details, such as a name, date of birth, residential details, username, login information and communication preferences. These details may be used to create and manage an account, provide services, respond to enquiries and send important account notices.
• Identity and verification information, which may include copies or details from identification documents and information used to confirm identity, age or eligibility. This helps the site carry out verification, protect accounts and meet applicable legal and compliance obligations.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and related account activity. These records are used to process transactions, investigate payment issues, prevent misuse and maintain accurate financial records.
• Device, connection and technical information, such as an IP address, browser type, operating system, device identifiers, general location information and records of how the site is accessed. This information can help the site maintain functionality, troubleshoot problems, protect security and detect unusual activity.
• Cookie and usage information, including pages visited, preferences, session details and interactions with site features. This may be used to keep the website working, remember settings, understand general use of the site and improve the online experience.
• Communications and support information, including messages, requests, feedback and records of contact with support. This allows the site to respond to questions, review account issues and maintain a record of assistance provided.
• Marketing and preference information, such as whether a player has chosen to receive promotional messages and how the player interacts with those messages. This helps manage communications and respect marketing choices.

Main purposes for using information

Personal information may be used to run and administer an account, provide requested services, process account activity and communicate with players. It may also be used for identity verification, age and eligibility checks, anti-fraud monitoring, security investigations and the prevention of unauthorised access or other misuse.

Information may be used to meet legal and regulatory obligations, respond to lawful requests, keep required records, resolve disputes and enforce applicable terms. It may also be used to maintain, test and improve the website, understand technical problems, monitor performance and develop safer and more useful services.

Where marketing messages are sent, information may be used to select and deliver relevant communications, manage subscriptions and measure general campaign performance. Players can withdraw consent to marketing at any time using the process described in the data rights section of this policy. Important service, security or account messages may still be sent when they are needed to operate an account.

How to exercise your data rights

Players may ask to access the personal information held about them, request correction of information that is inaccurate or incomplete, ask for deletion of their data where deletion is available, and withdraw consent to marketing. To make a privacy or data request, contact support@iluckicasino.best.

1. Access: ask for a copy of, or information about, the personal information associated with your account.
2. Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
3. Deletion: ask for personal information to be deleted where there is no continuing reason for it to be retained.
4. Marketing withdrawal: ask for consent to promotional communications to be withdrawn or use an available unsubscribe option in a marketing message.

For security, a request may need to include enough information to confirm the requester’s identity and account ownership. This helps prevent personal information being disclosed to the wrong person. If a request cannot be completed in full, the reason may depend on account security, the rights of another person, technical limitations or an ongoing legal, fraud or compliance need.

Closing an account and keeping records

Closing an account does not necessarily result in immediate deletion of every record. Some information may need to be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, maintaining transaction records, protecting security and demonstrating compliance. Information that is no longer needed should be deleted, anonymised or securely disposed of in line with applicable requirements.

Where records are retained after an account is closed, access and use should be limited to the purposes for which the records must be kept. Marketing preferences can still be updated, and a player can contact support@iluckicasino.best to ask questions about information held after account closure.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The current version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or using a new feature. Continued use of the site after an update may be subject to the revised policy.